TICKET HELP

If you enquiring about ticketing issues, or lost tickets please email us at info@goodbeerweek.com.au from the email address used to purchase your tickets. Please DO NOT CALL us as we need to verify the sale.       

THE FINE PRINT

Thank you for purchasing tickets for events taking place as part of the Good Beer Week festival. The tickets are sold by the Independent Brewers Association on behalf of our venue hosts. 

By clicking on the "Finalise your order" button at this stage you will have accepted the following conditions of sale.

Data Use and Protection

The Independent Brewers Association that operates the Good Beer Week festival collects personal information for the purposes of cancellation, notification and accounting. This information will be dealt with in accordance with our Privacy Policy. You are not obliged to provide information, but a failure to do so may mean you cannot purchase tickets. You may seek access to information about you held by us in accordance with the terms of the Privacy Policy. 

All tickets for Good Beer Week events purchased through the website will be delivered electronically to the email address provided by the site user purchasing the tickets.

Ticket Refunds

All transactions are final. There will be no refunds on completed bookings unless the event is cancelled. In the case of an event cancellation, transactions will be refunded minus the booking fee. There will be no refund for lost tickets except in exceptional circumstances. The right of admission is reserved and is subject to the applicable venue's terms of admission. We reserve a venue's right to refuse entry. You acknowledge that this is reasonable.

Change of Event Details

The right is reserved to vary the details of advertised events between now and the delivery of the events.

Ticket Sales

Ticket sales/bookings to events close up to 72 hours prior to the event's commencement. In some cases, but not all, if the event is not booked out any remaining tickets will be available at the door. Please check individual event information pages and event status for more details. Tickets may not be used for resale at a premium (including via on-line auction sites). No tickets may be used for advertising, promotion or other commercial purposes (including competitions and trade promotions) without our prior written consent. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Any subsequent bearer of the ticket is also bound by these terms and conditions.

Photography and Filming

You agree that there is to be no photography, filming or recording of any type (images, audio etc) ("Recording") inside any Good Beer Week Event for any purpose, commercial, promotional or otherwise, without the prior written consent of Us and the event venue. If we agree to any Recording arranged by you, then you are to ensure that we receive first generation copies of all recorded material. We reserve the rights to use any such material in any way we see fit.

Privacy

Good Beer Week is committed to protecting your privacy. Our Privacy Policy below explains how we may use and disclose personal information which we hold about you and the privacy rights you have in relation to that information.

Provision of Details

On purchase of tickets to a Good Beer Week event, your name, email, and phone number are provided to the host venue, for use in case of changes to the event. No other personal details are provided. 

Security of Your information

Good Beer Week takes every reasonable measure to ensure the security of your data transmitted via this website in the ticketing process. However, no data transmission over the internet can be guaranteed as totally secure, and Good Beer Week does not warrant the security of any information which you transmit to it. Accordingly, any information which you transmit to Good Beer Week is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take all reasonable steps to preserve the security of such information.

Your connection to www.goodbeerweek.com.au is encrypted with 256-bit SSL encryption. The connection uses TLS 1.0. The connection is encrypted using AES_256_CBC, with SHA1 for message authentication and DHE_RSA as the key exchange mechanism.

At no time is your credit card information stored or captured by www.goodbeerweek.com.au, nor is your credit card information handled directly. The information transmitted from your web browser to our servers is encrypted using the SSL technology outlined above and all transactions are processed behind-the-scenes using ANZ's eGate technology.

All Rights Reserved

Good Beer Week reserves any rights not expressly granted in these Terms and Conditions. The laws governing this agreement will be the laws of the State of Victoria.

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